Hospitality

​Thanks to our experience in the Horeca sector, we are able to offer a complete range of highly professional services for hotels, entertainment venues, restaurants, cafés and ice cream parlours. Here are some examples of the services we offer.

Services for Hotel:

• ​Optimisation of internal procedures.
• Realisation of the marketing plan.
• Realisation and management of media plan.
• Internal staff assessment.
• Recruitment of qualified personnel.
• Definition, start-up and reorganisation of ancillary services such as restaurants, bars, wellness centres and other entertainment venues.
• Menu creation and recipe development for restaurants and hotels, definition of food costs.
  
• Implementation of mystery guests to monitor customer satisfaction and hospitality programmes.
• Analysis and implementation of customer loyalty programmes.
• Organisation of events.
• Creation, production and printing of catalogues, leaflets, brochures and merchandising.

​Services for restaurants, bars and ice cream parlours: 

• ​Optimisation of internal procedures.
• Analysis of the establishment's website and social presence.
• Implementation of customer loyalty programmes.
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  Menu creation and recipe development for restaurants and hotels, definition of food costs.
• For ice cream parlours: Recipes of innovative and completely natural ice cream flavours.
• Assessment of in-house staff.Redefinition of premises’ layout.
• Property search for the opening of new premises.
• Creation and realisation of the outlet concept (with the intervention of our architects).
• Setting up and opening the new premises.
• Processing of all bureaucratic paperwork for the opening.
• Research and implementation of all necessary equipment.
• Search for qualified personnel.
• Creation and management of franchising programmes.

​Services for casinos and gaming halls:

• ​Internal reorganisation.
• Implementation of marketing and media plan
• Analysis of casino positioning.
• Implementation of customer loyalty tools.
• Internal staff assessment.
• Strategic and operational consulting in support of top management.
• Definition, start-up and reorganisation of services attached to the structure, such as restaurants, bars, disco clubs, etc.
• Creation and management of events.
• Creation, production and printing of leaflets, flyers, brochures and merchandising.
• Recruitment of qualified personnel.
• Implementation of mystery guests to monitor customer satisfaction and hospitality programmes.
• Analysis and redesign of arcade layout.
• Implementation of new games or game levels.
• Promotion of new game offers.
• Supporting the casino's games and art management.